English · Deutsche Version
Contact
KiezPilot is made by one person. So you are not writing to a ticket system; you are writing to a human being, and the same one writes back.
Where to write
| What it is about | Address |
|---|---|
| Anything general: questions about the app, a missing place, something that looks wrong, feedback, press | hello@kiezpilot.com |
| Data protection: access, erasure, objection, withdrawing a consent (everything in §6 of the privacy policy) | privacy@kiezpilot.com |
| Reporting content you believe is illegal | Report content |
| Authorities (single point of contact under Art. 11 DSA) | hello@kiezpilot.com |
We can correspond in German or English. The postal address and provider details are in the Impressum.
How quickly we answer
We read both mailboxes daily and usually answer within two working days. For requests about your data-subject rights the statutory deadline of one month applies (Art. 12(3) GDPR); we are normally much faster. What we guarantee is an answer within that statutory deadline; anything quicker is an intention, not a promise.
What makes a message easy to act on
- Which place or event is it about? A share link from the app is enough.
- Which device and which app version? The version is at the very bottom of Settings in the app.
- If it is about your data: your KiezPilot identifier. Just say so if you cannot find it; we will tell you where it is.
- Please do not send us health data, or details about other people that they would not share themselves.
What happens to your message
Your email travels through Cloudflare Email Routing into a Google mailbox (Gmail) and is used only to deal with your request. We keep it for as long as handling it, and being able to show that we handled it, requires. The details are in §2.12 of the privacy policy.