KiezPilot: Terms of Use

Effective date: 2 September 2026 · Last updated: 7 September 2026 · Version: v1.1

These Terms of Use ("Terms") govern your use of the KiezPilot mobile application ("KiezPilot", "the app", "we", "us"). By using the app you agree to these Terms. If you do not agree, please do not use the app. The provider and responsible party are named in our Impressum. For users in Germany, the German version (Nutzungsbedingungen) is the legally governing text; this English version is provided for convenience.

1. What KiezPilot is

KiezPilot is a discovery and recommendation tool for parents and caregivers in Berlin, currently provided free of charge. It gathers publicly-available, family-relevant information (places, events, services) and presents it in a simpler, context-aware shape.

KiezPilot is not a booking, reservation, or transaction platform. We do not sell anything, take payments, or act as an intermediary between you and any venue or organiser. Any decision to visit a place, attend an event, or use a service is entirely your own.

2. No guarantee of accuracy or availability

The information shown may be incomplete, outdated, or inaccurate. Opening hours, prices, age suitability, accessibility, and safety conditions are set by the respective venues and organisers and can change at any time. Please verify the details that matter to you directly with the venue before you rely on them. Recommendations are a starting point, not a guarantee.

We provide the app "as is" and do not warrant that it will be available without interruption, error-free, or fit for a particular purpose beyond what is described here.

2a. Your statutory rights for digital products

KiezPilot is a digital product within the meaning of §§ 327 ff. of the German Civil Code (BGB). You pay no money for it; you do provide us with data, which is why the rules on consumer contracts for digital products apply to this relationship (§ 327(3) BGB). These rights are yours regardless of these Terms; Section 2 and Section 7 do not limit them. In detail:

Defects (§ 327e BGB) and your remedies (§ 327i BGB): if the app does not meet the agreed or the objectively expected requirements, you may demand that it be brought into conformity and, on the statutory conditions, terminate the contract; there is no price reduction because there is no price.
Updates (§ 327f BGB): during the supply period we are obliged to provide you with the updates necessary to keep the app in conformity, including security updates, and to inform you about them. You receive updates through the App Store or Google Play and through the update mechanism described in §4 of the privacy policy. If we fail to provide such an update, the remedies in § 327i BGB apply.
Changes beyond what conformity requires (§ 327r BGB): we make such changes only on the conditions set out there; if a change adversely affects your access to or use of the app other than to a minor extent, we will inform you in advance and you may terminate free of charge within 30 days, unless the impairment is minor or we enable you to keep using the app unchanged at no extra cost.
Changes to these Terms (§ 327s BGB, applied accordingly): Section 8 gives us no right to cut down your statutory rights. Any provision of these Terms that departs from §§ 327 ff. BGB to your disadvantage is invalid and is replaced by the statutory rule.

3. Your identifier

The app creates a random identifier on first launch; there is no sign-up, and no name, email address, phone number, or password is collected. See our Privacy Policy for details.

There is no password recovery and no account recovery: there is no password, and the identifier lives on your device. If you reinstall the app or switch devices, a new identifier is created and data tied to the previous one (e.g. contributions, ratings, or reports you submitted) is not recoverable. Favorites are stored against your pseudonymous identifier on our server and additionally on your device for offline use (see the Privacy Policy); "Delete my data" removes the server data, while merely uninstalling the app removes only the local copy. Preferences stored only on your device are removed when you uninstall the app.

4. Acceptable use

When using KiezPilot you agree not to:

use the app for any unlawful purpose, or in a way that infringes the rights of others;
attempt to disrupt, overload, reverse-engineer, or gain unauthorised access to the app or its backend, or to extract its data in bulk beyond ordinary personal use;
submit content that is unlawful, defamatory, hateful, harassing, deceptive, or that contains personal data about other people.

5. Community contributions (user-generated content)

You may optionally contribute information to improve the data (for example, correcting a detail about a place or reporting outdated information). When you submit a contribution:

You confirm the contribution is truthful to the best of your knowledge, is your own to share, and does not infringe anyone's rights or contain other people's personal data.
You grant us a non-exclusive, worldwide, royalty-free, transferable and sub-licensable right to store, reproduce, adapt, translate, and publicly display the contribution in and in connection with the app (for example, shown to other parents as "reported by parents"). If you delete your data (§6 of the privacy policy), we delete the free text of your contributions and the link to your identifier. A fact you reported that has already been checked and merged into a place's details ("has a changing table", for example) stays and continues to be used with no reference to you; the licence continues for that fact only.
We may review, edit, decline, or remove any contribution, in particular content that violates Section 4. No general obligation to monitor contributions proactively applies to us (Art. 8 DSA). How you can report a piece of content, and how we handle reports, is set out at Report content.

Checked or unchecked: the difference you see in the app. A contribution starts as an unverified report: it reflects the view of the parents who submitted it, we have not confirmed it, and where it is shown to other parents at all it is labelled "reported by parents". Only once we have checked a reported fact against a source and merged it into a place's details (for example "has a changing table") does it appear as a regular detail of that place. Even checked details can change or go out of date; Section 2 applies unchanged.

6. Intellectual property

The app, its design, its original text, and its arrangement and categorisation of data are protected and remain our property or that of our licensors. Third-party data and map material are used under their respective licences and attributed in the app's "Data sources & licenses" screen. You receive a limited, personal, non-transferable right to use the app for your own private, non-commercial purposes.

7. Liability

We are liable without limitation for damages arising from intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), and for injury to life, body, or health.

For simple negligence (einfache Fahrlässigkeit) we are liable only where an essential contractual obligation (a "cardinal obligation", one whose fulfilment makes proper use of the app possible in the first place and on which you may regularly rely) has been breached, and in that case only for the foreseeable, typical damage. Any further liability for simple negligence is excluded.

In particular, and subject to the paragraphs above, we are not liable for decisions you make on the basis of information shown in the app (including a place being closed, changed, unsuitable, or unsafe when you arrive) because that information originates from third parties and can be outdated (see Section 2). You remain responsible for supervising your children and for assessing whether a place, event, or activity is safe and suitable for them.

Mandatory statutory liability, including under the German Product Liability Act (Produkthaftungsgesetz), remains unaffected.

8. Changes, and ending the service

We may add, change, suspend, or discontinue features, and we may discontinue the app as a whole. Section 2a applies: where a change goes beyond what is necessary to keep the app in conformity and adversely affects your access to or use of the app other than to a minor extent, we will inform you in advance, in the app or on this website, and you may terminate free of charge within 30 days (§ 327r BGB).

We may update these Terms; the current version is identified by the effective date above. We announce material changes in advance (in the app and on this page), and you may end your use at any time by uninstalling the app and deleting your data (§6 of the privacy policy). A change cannot cut down your statutory rights under §§ 327 ff. BGB, and it does not apply retroactively to matters already concluded.

9. Data protection

How we handle data is described in our Privacy Policy / Datenschutzerklärung.

10. Governing law and jurisdiction

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of your country of residence remain unaffected. Where permitted by law, the place of jurisdiction is Berlin.

11. Severability

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions is not affected.

12. Contact

Questions about these Terms: hello@kiezpilot.com, or via our contact page. Provider details: Impressum. Reporting content: Report content.